Patient Responsibilities

  1. If you are unable to keep your appointment please let us know as soon as possible
  2. Please try to arrive on time for your appointment. If you are late, we cannot guarantee to see you within our agreed waiting limits
  3. Please treat the doctors and staff with the respect and courtesy which you may expect to receive yourself. We are here to help you but may need information from you to enable us to offer you the most appropriate care
  4. Please telephone the surgery to make an appointment. If you arrive at the surgery without an appointment, we may not be able to see you and this will cause inconvenience to yourself and other patients.
  5. All appointments are arranged to cover one consultation. Please make a separate appointment for each person who wishes to see the doctor.
  6. Please notify the receptionist if you change your name or address
  7. Please request a home visit between 0:00am and 10:00am if possible and only when the patient is too ill to attend the surgery. Remember, if you can bring the patient to surgery, they will be seen quicker and can be started on any necessary treatment.
  8. The doctor is here to give you treatment and advice. It is important that you understand the information given to you. If you are unsure about your treatment, please ask for more information.
  9. Although the doctors will seek to see you within a reasonable time when you attend surgery, please be patient if an emergency situation arises and you are delayed

Violence and Aggression

The practice will not tolerate any form of abuse or violence towards our staff or patients. The surgery reserves the right to remove violent and abusive patients with PCT guidlines.